Edit — Troubleshooting: QR codes and label issues

Published

Having trouble with your QR codes or digital labels? Here are solutions to the most common issues wineries encounter.

## QR code scanning issues

### The code won't scan on certain phones
- **Resolution** - Ensure the QR code has enough contrast. Black on white is best. Avoid dark backgrounds or low-contrast colors like gold on cream
- **Resolution** - Check the "Quiet Zone". There must be a clear margin around the QR code for scanners to recognize it

### The code is too small to scan
- **Resolution** - We recommend a minimum size of 1cm x 1cm for the QR code on the physical label. Any smaller may be difficult for older smartphone cameras to focus on

## Printing and quality

### The QR code looks "blurry" when printed
- **Resolution** - Always use the **SVG format** for printing. SVGs are vector-based and can be scaled to any size without losing quality. PNGs may pixelate if they are resized by your printer

### Which format should I send to my designer?
- **SVG** - Best for high-quality professional printing and label design
- **PNG** - Good for digital previews or mockups

## Content updates

### I updated the wine details, but the QR code didn't change
- **Resolution** - That's correct! The QR code itself remains the same, but the content it points to updates instantly. You don't need to reprint your labels if you only changed the text on Winetraqr

### The page shows old information after I saved changes
- **Resolution** - Your browser may be showing a cached version of the page. Try refreshing the page or opening it in an "Incognito" or "Private" window to see the latest version

## Account and access

### I can't find my downloaded QR code
- **Resolution** - Check your browser's default "Downloads" folder. Files are named using the wine name and vintage (e.g., `grand-reserve-2022.svg`)

### Need more help?
If your issue isn't listed here, please contact us:
- **Email** - [support@winetraqr.com](mailto:support@winetraqr.com)
- **Dashboard** - Use the feedback button in your winery dashboard